How to prevent customers from saying one thing and doing another

commitment mistakes on the ferris wheel

The Queensland Ekka had arrived! This is a large week long agricultural show held in Brisbane every year. I had made a commitment to take my daughter Lola along with my wife Sam. It was Lola’s first time and needless to say, she was excited. We had seen the ferris wheel going up from outside so naturally this was the first ride we took when we arrived. It was then that I had my first minor heart attack. It cost $25 for the three of us to circle slowly in the air for approximately 8 minutes! It was nice but by the time we got off the ferris wheel ride I was calculating in my head the cost of our visit to the show by the hour. I had been prepared for high prices but now I was sweating! Why is it stressful to say what we will do? We know that if we say we’re going to do something and then don’t do it we will feel bad. We are afraid of being ridiculed, losing something and the uncertainty of what might happen if we fail to deliver. So we typically avoid making a commitment we are not sure … Read More